{"id":8270,"title":"Customer Operations Administrator","company":"DCL Online Ltd","location":"Larnaca","description":"<p><strong>Summary</strong></p><p>This is not a basic customer service role. It requires strong administrative capability, ownership of tasks, and the ability to manage multiple workstreams simultaneously in a fast-paced environment.</p><p><strong>About the Role</strong></p><p>We are seeking a highly organised <strong>Customer Operations Administrator</strong> to support the day-to-day running of our operations. This is a varied and fast-paced role suited to someone who remains calm under pressure and takes pride in keeping processes running efficiently and accurately.</p><p>You will act as a key point of coordination between customers, technicians, and internal teams, ensuring that jobs are managed effectively from start to finish.<br><strong>Key Responsibilities</strong></p><ul><li>Manage customer communications via phone, WhatsApp, and email</li><li>Schedule, update, and reschedule jobs accurately</li><li>Maintain clear and accurate job records</li><li>Handle first-line customer queries within defined processes</li><li>Proactively chase information and ensure tasks are completed</li><li>Identify issues early and escalate where necessary</li></ul><p><strong>Scope of Role (What This Role Does Not Include)</strong></p><ul><li>Pricing or margin decisions</li><li>Handling complex or escalated complaints independently</li><li>Approving refunds or goodwill gestures<br><strong>Ideal Candidate Profile</strong></li><li>Strong administrative and organisational skills</li><li>Confident and professional communicator</li><li>Able to prioritise and manage a high-volume workload</li><li>Detail-oriented, reliable, and proactive</li></ul>","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6959988/DCL%20Online%20Ltd/Customer%20Operations%20Administrator","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6959988/DCL%20Online%20Ltd/Customer%20Operations%20Administrator","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-03-23T10:31:03.067Z","deadline":null,"createdAt":"2026-04-03T11:32:04.558Z","fingerprint":"9bb7dd3837395014","status":"active","lastSeenAt":"2026-04-03T11:32:04.541Z"}