{"id":8023,"title":"Player Relationship Manager (9001)","company":"CareerFinders Recruitment Services Ltd","location":"Limassol - Larnaca","description":"<p>CareerFinders, on behalf of our client, a rapidly expanding company offering single wallet white label Casino &amp; Sports solutions via Mobile, Tablet and PC to clients across the world, we are seeking to recruit a Player Relationship Manager to join their growing teams based in Limassol and Larnaca. As a Player Relationship Manager, you will lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels, including live chat, email, and phone. You will split your time between offices in both Limassol and Larnaca, and will need to possess approximately 2+ years of proven experience managing teams in a relevant department within the iGaming industry. You will need to hold strong knowledge of Responsible Gaming practices, including jurisdiction-specific requirements, and possess a native, or near-native level of verbal and written English. A highly attractive remuneration and benefits package is on offer, which includes a generous base salary, monthly bonuses, medical insurance, complimentary lunches, and more!</p><p>&nbsp;</p><p><strong>Key Duties/Responsibilities:</strong></p><ul><li>Lead and manage the Player Relationship team, ensuring outstanding service to players across all communication channels (live chat, email, phone).</li><li>Ensure strict adherence to Responsible Gaming obligations, tailoring actions to the requirements of the UK, including safer gambling messaging, risk monitoring, and escalation procedures.</li><li>Oversee VIP player management under non-UK jurisdictions, ensuring high-value players are engaged through tailored communication strategies, while always respecting compliance requirements.</li><li>Manage and optimise player communication automations, including CRM campaigns, chatbot workflows, and other digital engagement tools.</li><li>Handle complex and sensitive player cases, including RG escalations, VIP complaints, and cross-departmental issues (payments, compliance).</li><li>C","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6958828/CareerFinders%20Recruitment%20Services%20Ltd%20/Player%20Relationship%20Manager%20(9001)","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6958828/CareerFinders%20Recruitment%20Services%20Ltd%20/Player%20Relationship%20Manager%20(9001)","source":"ergodotisi"},{"url":"https://ergodotisi.com/en-CY/jobs/6958828/careerfinders-recruitment-services-ltd/player-relationship-manager-9001","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-03-23T10:31:05.254Z","deadline":null,"createdAt":"2026-04-03T11:31:38.139Z","fingerprint":"641ca535cb7f1291","status":"active","lastSeenAt":"2026-04-03T11:31:38.123Z"}