{"id":7854,"title":"Customer & Payments Officer","company":"BET ON ALFA LTD","location":"Nicosia","description":"<p><strong>Customer &amp; Payments Officer</strong></p><p>&nbsp;</p><p><strong>About Us</strong></p><p>Bet on Alfa offers a dynamic and modern working environment in one of the most exciting sectors of contemporary entertainment, operating both online and through a wide network of physical stores across Cyprus. With live betting on the most popular sports and special bets on major events, we are constantly evolving.</p><p>&nbsp;</p><p><strong>The Role</strong></p><p>We are looking for a Customer &amp; Payments Officer to<strong> </strong>support both online and retail operations. In this role, you will assist customers, manage payment processes, handle KYC procedures, and help ensure a seamless and secure customer experience.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer support via live chat, email, phone, and internal systems (online &amp; retail)</li><li>Handle customer inquiries related to betting, accounts, and transactions</li><li>Process, verify, and troubleshoot customer payments and transactions, ensuring secure and accurate handling of financial operations</li><li>Troubleshoot and coordinate the resolutions of technical issues for customers and retail agents</li><li>Perform client onboarding, verify customer documentation, conduct KYC documentation and maintain accurate CRM records</li><li>Collaborate with internal departments (e.g., Risk, Compliance) to resolve customer issues and escalate cases where necessary</li><li>Prepare reports and support daily operational tasks</li><li>Support betting risk management activities</li><li>Assist in content management tasks, including updates and maintenance of platform content</li></ul><p>&nbsp;</p><p>&nbsp;<strong>Who We Are Looking For</strong></p><ul><li>Holder of a BSc degree</li><li>Prior relevant experience will be considered an advantage</li><li>Ability to work in shifts (This role operates on a shift basis 5 days per week, covering hours between 08:00 and 00:00, includi","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6959764/BET%20ON%20ALFA%20LTD/Customer%20%26%20Payments%20Officer","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6959764/BET%20ON%20ALFA%20LTD/Customer%20%26%20Payments%20Officer","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-03-23T10:31:03.442Z","deadline":null,"createdAt":"2026-04-03T11:30:56.143Z","fingerprint":"02de1a0dbfa06d54","status":"active","lastSeenAt":"2026-04-03T11:30:56.127Z"}