{"id":24960,"title":"Front Desk Agent","company":"Parklane Resort & Spa","location":"Limassol","description":"Role summary\n\r\nAs a Front Desk Agent, you are responsible for delivering guest service that meets company and hotel policy standards. You will support a smooth guest experience from arrival through departure, while following procedures for safety, security, and cash handling.\n\r\nKey duties and responsibilities\n\r\n\r\nProcess guest check-ins by confirming reservations, assigning rooms, and issuing or activating room keys.\r\nHandle guest check-outs, including resolving late charges and disputed charges when needed.\r\nProcess payments using all accepted methods, including room charges, cash, checks, debit, and credit.\r\nAnswer, record, and process guest calls, messages, requests, questions, and concerns using clear, professional language and proper telephone etiquette.\r\nCoordinate with Housekeeping to monitor room readiness for check-in.\r\nCommunicate parking procedures and coordinate with bell or valet staff as needed.\r\nProvide directions and information about hotel facilities and local attractions.\r\nRun daily reports (arrivals, departures), identify special requests, and ensure report accuracy.\r\nComplete cashiering and closing reports in the system.\r\nCash personal checks and traveler’s checks when required.\r\nCount the bank at the beginning and end of shifts.\r\nBalance and process receipts according to accounting procedures.\r\nFollow all company safety and security policies and procedures, and report accidents, injuries, and unsafe conditions to management.\r\nMaintain a clean, professional uniform and personal appearance.\r\nProtect the confidentiality of proprietary information and company assets.\r\nWelcome and acknowledge guests according to company standards.\r\nAnticipate and respond to guest service needs, including assisting guests with disabilities.\r\nBuild and maintain positive working relationships with colleagues and comply with quality assurance standards.\r\nStand, sit, or walk for extended periods.\r\nMove, lift, carry, push, or pull objects up to 10 pounds without assi","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/107925/front-desk-agent/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/107925/front-desk-agent/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Administration - Clerical, Hospitality - Hotel","datePosted":"2026-07-03T08:56:06.000Z","deadline":"2026-09-01T11:56:06+03:00","createdAt":"2026-07-07T12:16:01.058Z","fingerprint":"76862f75867083f7","status":"active","lastSeenAt":"2026-07-07T12:16:01.040Z"}