{"id":24958,"title":"Concierge","company":"Parklane Resort & Spa","location":"Limassol","description":"Role Summary\n\r\nAs a Concierge, you will provide attentive, professional service to guests throughout their stay. This includes supporting check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns with care and efficiency.\n\r\nDuties and Responsibilities\n\r\n\r\nAnswer phone calls and respond to guest inquiries.\r\nHandle guest complaints and resolve issues in a timely and professional manner.\r\nProcess payments and maintain accurate guest records.\r\nAssist guests with luggage and other requests.\r\nCoordinate with Housekeeping and Maintenance to ensure guest rooms are clean and functioning properly.\r\nMaintain a clean and organized Front Desk area.\r\nProvide information about hotel amenities, local attractions, and restaurants.\r\nUpsell hotel services and amenities to guests.\r\nSupport guest satisfaction throughout their stay.\r\nProcess guest requests for wake-up calls, screen calls, and support other telephone-related requests.\r\nAdvise guests of any messages received (e.g., voicemail, mail, faxes) and send them to the room if required.\r\nReceive, record, and relay messages accurately, completely, and legibly.\r\nLog all guest requests or issues into the computer, contact the appropriate person or department (e.g., Bell Person, Housekeeping), and follow up to ensure requests are met to the guest’s satisfaction.\r\nAssist guests with accessing the internet.\r\nReport accidents, injuries, and unsafe work conditions to the manager.\r\nFollow all company policies and procedures.\r\nMaintain a clean and professional uniform and personal appearance.\r\nMaintain confidentiality of proprietary information and protect company assets.\r\nWelcome and acknowledge all guests according to company standards, anticipate and respond to service needs, assist individuals with disabilities, and thank guests with genuine appreciation.\r\nCommunicate clearly and professionally and answer telephones using appropriate etiquette.\r\nBuild positiv","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/107926/concierge/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/107926/concierge/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Hospitality - Hotel","datePosted":"2026-07-03T08:56:06.000Z","deadline":"2026-09-01T11:56:06+03:00","createdAt":"2026-07-07T12:15:56.957Z","fingerprint":"ed44cba6d4613e65","status":"active","lastSeenAt":"2026-07-07T12:15:54.639Z"}