{"id":23481,"title":"Client Software Support Officer","company":"Infocredit Group","location":"Nicosia","description":"The Mission\n\r\nAt Infocredit Group, we deliver technology solutions that help businesses operate with confidence and efficiency.\n\r\nWith more than 50 years of experience in business intelligence, credit risk management, and compliance solutions, we help organizations across multiple industries navigate increasingly complex regulatory and operational challenges through innovative technology and trusted data.\n\r\nWe are looking for a Software Support (Client) Officer to join our growing team, supporting our compliance solutions portfolio. This role combines technical problem-solving, client onboarding, software support, and customer success, helping clients effectively utilize our compliance and regulatory technology platforms. If you enjoy working with technology, helping clients achieve success, and collaborating with cross-functional teams to deliver outstanding service, we would like to hear from you.\n\r\nYour Impact\n\r\nAs a member of the Software Support Unit, you will play a key role in ensuring clients successfully adopt, utilize, and maximize the value of our solutions.\n\r\nYou will act as a trusted point of contact for clients, supporting onboarding activities, product configuration, technical troubleshooting, and day-to-day support requests. Working closely with Sales, Product, Advisory, and Technical teams, you will help deliver an exceptional client experience while contributing to the continuous improvement of our products and services.\n\r\nWhat Your Week Will Look Like\n\r\nClient Support & Issue Resolution\n\r\n\r\nServe as a primary point of contact for client support requests.\r\nInvestigate, troubleshoot, and resolve software-related issues in a timely and professional manner.\r\nApply incident triage and escalation procedures based on severity, impact, and service levels.\r\nMaintain accurate records of support activities through ticketing systems.\r\n\r\nClient Onboarding & Product Delivery\n\r\n\r\nSupport client onboarding activities, including product setup, configuration, and u","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106888/client-software-support-officer/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106888/client-software-support-officer/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Information Technology","datePosted":"2026-06-24T11:37:55.000Z","deadline":"2026-08-23T14:37:55+03:00","createdAt":"2026-06-26T19:25:56.801Z","fingerprint":"79629cb097324555","status":"active","lastSeenAt":"2026-06-26T19:25:56.783Z"}