{"id":23450,"title":"Reservations Agent","company":"Thanos Hotels","location":"Paphos","description":"Thanos Hotels & Resorts is seeking to recruit a Reservations Agent. \n\nPosition Summary\nThe Reservations Agent handles daily guest bookings and communication for multiple properties within a centralized reservations environment. The role focuses on accurate reservation entry, professional guest service, and effective coordination with the Reservations Manager(s) and other departments.\n\nKey Responsibilities\n\r\n\r\nRespond promptly and professionally to reservation inquiries via phone, email, and online platforms.\r\nCreate, modify, and cancel bookings accurately in the PMS/CRS.\r\nEnsure all guest information, special requests, and payment details are properly captured.\r\nUpsell room types, add-ons, and hotel services to maximize revenue.\r\nFollow established SOPs for booking (processing/ corrections), deposit policies, and communication.\r\nCoordinate with Front Office Department(s) for guest requests, VIPs, upgrades, and special arrangements.\r\nAssist with room allocation, rate checks, and inventory updates when needed.\r\nSupport group reservations—block creation, pickup updates, rooming lists (as assigned by Reservations Manager).\r\nSupport other team members when needed with the guidance of the Reservations Manager or Head of Department.\r\nEnsure all emails and pending tasks are cleared within required timeframes.\r\nMaintain strong product knowledge of all room categories, packages, facilities, and promotions.\r\nAlways maintain a professional relationship & atmosphere.\r\n\r\n\nRequirements\n\r\n\r\nTwo years’ experience in hotel room reservations, front office, or customer service (experience with Leading Hotels of the World standards will be a definite plus).\r\nFamiliarity with PMS/CRS systems (Opera Cloud, Webhotelier) and working knowledge of MS Office.\r\nStrong communication skills and attention to detail.\r\nAbility to work accurately under pressure and handle multiple requests.\r\nProficient in English; Good knowledge of additional languages will be a definite plus\r\n\r\n\nWhat we ","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106799/reservations-agent/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106799/reservations-agent/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Hospitality - Hotel","datePosted":"2026-06-23T08:54:50.000Z","deadline":"2026-08-22T11:54:50+03:00","createdAt":"2026-06-26T19:21:11.001Z","fingerprint":"632505d25f004951","status":"active","lastSeenAt":"2026-06-26T19:21:10.984Z"}