{"id":23395,"title":"Support Technician","company":"UpcoMinds","location":"Nicosia","description":"About the Role:\n\r\nWe’re looking for a Support Associate to join the Retail & Office Hardware Management (ROHM) team for one of our major clients located in Nicosia, Cyprus.\n\r\nThis role is ideal for hands-on IT support professionals with a strong interest in hardware, retail systems, and on-site technical support across stores and offices. As a Support Associate (ROHM), you will be responsible for the installation, support, and maintenance of physical IT equipment used in client’s stores and offices. You will work closely with other support teams to ensure that hardware-related issues are resolved efficiently and that store operations remain uninterrupted.\n\r\nResponsibilities:\n\r\n\r\nInstall, replace, and support retail hardware such as POS peripherals, printers, scanners, scales, and timecards.\r\nProvide on-site and remote hardware support for client’s stores and offices.\r\nAssist with hardware preparation and deployment for new store openings and store renovations.\r\nTroubleshoot hardware-related incidents and ensure timely resolution through the Helpdesk system.\r\nMaintain accurate records of hardware assets, replacements, and interventions.\r\nCoordinate with internal IT teams and approved vendors for hardware-related activities when required.\r\nEnsure all work is documented clearly and follows defined support processes and escalation paths.\r\n\r\nRequirements:\n\r\n\r\nDegree or diploma in Information Technology, Computer Engineering, or a related technical discipline (or equivalent hands-on experience).\r\nExperience in IT support or hardware-focused technical roles.\r\nGood understanding of computer hardware, peripherals (understanding of retail IT equipment is a plus).\r\nAbility to work in store environments and perform hands-on technical tasks.\r\nFamiliarity with ticketing or helpdesk systems.\r\nStrong problem-solving skills and a structured approach to technical issues.\r\nFluent in both English and Greek.\r\n\r\nWorking Model:\n\r\nParticipation in the IT Support on-call/s","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106518/support-technician/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106518/support-technician/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Information Technology, Installation - Maintenance - Repair","datePosted":"2026-06-17T07:30:32.000Z","deadline":"2026-08-16T10:30:32+03:00","createdAt":"2026-06-26T17:04:52.805Z","fingerprint":"0f27b9e63757c816","status":"active","lastSeenAt":"2026-06-26T17:04:52.590Z"}