{"id":23054,"title":"Retention Operator (LATAM Market, iGaming) — Limassol, Cyprus","company":"Orvessa Limited","location":"casino","description":"An international iGaming company is looking for a Retention Operator to work with existing players in the LATAM market.\r\n\r\n \r\n\r\nResponsibilities:\r\n\r\n Outbound calls to inactive player base\r\n Communication with players via WhatsApp, Telegram, and email\r\n Presentation of bonuses, promotions, and special offers\r\n Handling objections and maintaining long-term player engagement\r\n Recording all activities in CRM\r\n Achieving KPI targets (calls, reactivations, deposits)\r\n Collaboration with internal teams and management\r\n\r\n \r\n\r\nRequirements:\r\n\r\n Native-level Spanish or Portuguese (mandatory)\r\n English — conversational level (B1–B2) for communication with the manager and internal teams\r\n 1+ year of experience in retention, customer success, sales, or account management\r\n Experience in iGaming and/or the LATAM market will be an advantage\r\n Strong communication, negotiation, and objection-handling skills\r\n Experience working with CRM systems\r\n\r\n \r\n\r\nWe offer:\r\n\r\n Office-based position in Limassol\r\n Fixed salary + performance-based bonuses\r\n Training and professional development opportunities\r\n Night shift schedule (rotating shifts) focused on the LATAM market\r\n International team and career growth opportunities\r\n Comfortable office environment in Cyprus\r\n\r\n \r\n\r\nIf you are results-driven, enjoy communicating with clients, and want to grow within the iGaming industry, we would love to hear from you.","salary":null,"skills":[],"url":"https://jobscyprus.com/jobs/retention-operator-latam-market-igaming-limassol-cyprus/","source":"jobscyprus","sources":[{"url":"https://jobscyprus.com/jobs/retention-operator-latam-market-igaming-limassol-cyprus/","source":"jobscyprus"}],"qualifications":[],"scaleGrade":null,"employmentType":null,"industry":null,"datePosted":"2026-06-19T00:00:00.000Z","deadline":"2026-08-21","createdAt":"2026-06-22T15:57:50.591Z","fingerprint":"b7fe62b64f10c50b","status":"active","lastSeenAt":"2026-06-22T15:57:50.572Z"}