{"id":22505,"title":"Technical Support Agent - Tier 2","company":"One Net Ltd","location":"Limassol","description":"Key Responsibilities:\n\r\n\r\nProvide Tier-2 level technical support for escalated incidents and service requests\r\nIndependently troubleshoot and resolve complex technical issues across networking, systems, and infrastructure environments\r\nConfigure, manage, and troubleshoot managed network switches, including HP Aruba and Cisco\r\nHandle Windows Server environments, including Active Directory Domain Services, DNS, and Group Policy management\r\nAdminister and troubleshoot Linux systems (basic to intermediate level)\r\nConfigure and manage firewall policies, including access rules, NAT, and security policies\r\nPerform advanced Windows OS troubleshooting, including performance, services, patching, and user-related issues\r\nWork with ITIL-based ticketing tools such as Zendesk and Zoho to manage incidents, changes, and service requests\r\nEnsure proper documentation of issues, solutions, configurations, and troubleshooting procedures\r\nCoordinate with Tier-1, Tier-3, and other internal teams for issue resolution and root cause analysis\r\nTake ownership of critical incidents and drive issues through to full resolution\r\nSupport remote vessel environments and troubleshoot connectivity issues over satellite and WAN links when required\r\nMaintain system uptime, security, and compliance with organizational standards\r\n\r\nRequired Skills & Expertise:\n\r\n\r\nStrong hands-on experience with networking fundamentals (TCP/IP, VLANs, routing, switching)\r\nPractical experience configuring and troubleshooting HP Aruba and Cisco managed switches\r\nSolid understanding of Windows Server environments, including Active Directory, DNS, and Group Policies\r\nWorking knowledge of Linux OS administration (command line, services, basic system management)\r\nExperience configuring and troubleshooting firewall policies, NAT, and security rules\r\nProficiency with ITSM / ticketing platforms such as Zendesk and Zoho, following ITIL processes\r\nStrong troubleshooting skills for Windows desktop and server operating systems.\r\nAbil","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106370/technical-support-agent-tier-2/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106370/technical-support-agent-tier-2/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Information Technology","datePosted":"2026-06-15T09:41:27.000Z","deadline":"2026-08-14T12:41:27+03:00","createdAt":"2026-06-16T22:19:26.071Z","fingerprint":"a52809a129a06d55","status":"active","lastSeenAt":"2026-06-16T22:19:26.053Z"}