{"id":22241,"title":"Payment Operations Specialist","company":"HFM","location":"Larnaca","description":"HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.\n\nThe Payments Operations Specialist is responsible for the day-to-day operational management, monitoring, reporting, and optimization of payment operations across Asia.\n\nThe role acts as a central coordination point between Backoffice, Product, Finance, PSPs, and Technical teams to ensure stable payment performance, fast incident response, efficient provider operations, and continuous improvement of payment flows.\n\nThis position combines operational execution with analytical and strategic responsibilities, including reporting, performance monitoring, provider analysis, and identification of cost-saving opportunities.\n\nKey Responsibilities:\n\nPayment Operations & Monitoring\n\nOwn daily payment operations across Asia, including payment projects, PSP integrations, incidents, and operational activities. Proactively monitor payment flows, provider performance, transaction health, and operational KPIs. Track deposit and withdrawal success rates, processing times, pending queues, callback issues, and transaction anomalies. Guide and support Duty Officers with operational escalations when required. \n\nIncident & Issue Resolution\n\nIdentify, investigate, and address payment incidents and operational issues in real time. Coordinate with internal teams and PSPs to ensure timely issue resolution and service restoration. Support incident communication, escalation management, root cause analysis, and follow-up actions. \n\nReporting & Analytics\n\nPrepare recurring operational and performance reports for management and stakeholders. Analyze payment trends, provider performance, approval rates, routing efficiency, and operational KPIs. \n\nCost Optimization & Operational Efficiency\n\nIdentify opportunities for payment cost reduction and operational efficiency improv","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106156/payment-operations-specialist/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106156/payment-operations-specialist/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Finance, Fintech, Forex","datePosted":"2026-06-10T08:48:11.000Z","deadline":"2026-08-09T11:48:11+03:00","createdAt":"2026-06-14T01:58:45.522Z","fingerprint":"f63873971e96f86b","status":"active","lastSeenAt":"2026-06-14T01:58:45.503Z"}