{"id":22208,"title":"Senior Customer Experience Representative","company":"Profee","location":"Nicosia","description":"Company Description\n\r\nProfee is a leading international remittance service, known for its award-winning platform and trusted by thousands of clients globally. Our mission is to make sending money across borders as simple and seamless as handing cash to someone next to you, leveraging advanced technologies to deliver superior customer experiences. Profee offers fast, secure, and user-friendly money transfers via web and mobile, adhering to international security standards. We are continuously expanding our services with new destinations, competitive exchange rates, and minimal fees. At Profee, we value the contributions of our team in creating cost-effective and convenient solutions for our clients.\n\r\nRole Description\n\r\n\r\nCustomer Consultation on Company Products \r\nLeading and overseeing the daily operations of the Customer Experience department, including both Customer Support and KYC functions.\r\nManaging customer interactions, onboarding, verification, account reviews, escalations, and account-related processes to ensure an efficient and professional customer experience.\r\nSupervising, mentoring, training, and developing team members while fostering a positive, collaborative, and performance-driven work environment.\r\nOrganizing workforce planning, staff schedules, shift rotations, and operational coverage to ensure business continuity and efficient resource allocation.\r\nManaging attendance, leave planning, shift handovers, and staffing requirements in line with operational needs.\r\nMonitoring team productivity, customer service standards, KYC turnaround times, and overall departmental performance through established KPIs and reporting metrics.\r\nConducting quality assurance reviews and operational audits to ensure accuracy, consistency, compliance, and adherence to internal procedures and regulatory requirements.\r\nPreparing regular operational, performance, and management reports, while identifying trends, risks, and opportunities for improvement.\r\nDeveloping and impl","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106045/senior-customer-experience-representative/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106045/senior-customer-experience-representative/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Customer Service, Fintech, Sales","datePosted":"2026-06-08T09:40:46.000Z","deadline":"2026-08-07T12:40:46+03:00","createdAt":"2026-06-14T01:50:40.923Z","fingerprint":"d38d9f418313f462","status":"active","lastSeenAt":"2026-06-14T01:50:40.904Z"}