{"id":21878,"title":"Client & Partner Solutions Specialist","company":"Axi","location":"Limassol","description":"Who We Are.\n\nAxi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.\n\nLet's talk about the cool stuff you do at Axi!\n\nThe role works in the Back-Office department to establish client-focused and partner-focused services that differentiate AxiTrader from the competition and ensure compliance with regulatory requirements.\n\nYour EDGE Assignment/You Will\n\n\r\n\r\nRespond to client inquiries, requests, and issues promptly, professionally, and empathetically, ensuring a positive and personalized customer experience.\r\nManage day-to-day back-office responsibilities and address internal stakeholder requests.\r\nConfirm payment statuses and investigate transactional issues.\r\nLiaise with payment service providers (PSPs) via various communication channels (, Slack, PSP portals, etc.) to ensure effective collaboration.\r\nAdhere to SOPs, internal Code of Conduct, policies, escalation, and reporting obligations.\r\nMeet or exceed individual KPIs while adhering to team SLAs.\r\nMaintain strong knowledge of Axi’s products, services, and updates.\r\nCommunicate professionally with both clients and colleagues.\r\nProvide feedback to improve existing and prospective client and partner experiences.\r\nIdentify and report operational issues related to inhouse and third-party software.\n\n\r\n\r\nAre you the one?\n\nFluent in Polish and proficiency in English is an absolute must,\n\nIndustry Knowledge & Experience\n\n\r\n\r\nStrong understanding of the forex industry.\r\nAt least 2 years of proven and extensive experience in client-facing departments.\r\nExperience in partner support (direct or indirect) will be considered as a","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/106048/client-partner-solutions-specialist/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/106048/client-partner-solutions-specialist/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Forex","datePosted":"2026-06-05T09:26:57.000Z","deadline":"2026-08-04T12:26:57+03:00","createdAt":"2026-06-09T07:36:17.288Z","fingerprint":"26c6128f3f6ab187","status":"active","lastSeenAt":"2026-06-09T07:36:17.259Z"}