{"id":21851,"title":"Support Engineer – Digital Channels","company":"JCC Payment Systems Ltd","location":"Nicosia","description":"JCC is seeking to recruit a dynamic individual to fulfil the role of a Software Support Engineer to be part of its Digital, Information & Technology Department based in Nicosia.\nThe Support Engineer will play a crucial role in providing technical assistance and support to our customers and internal teams. The candidate will be responsible for resolving technical issues related to the e-commerce platform, ensuring smooth operations and delivering top-notch customer support. Additionally, candidate will actively contribute to software improvement initiatives, identifying areas for enhancement and working closely with the development team and the software vendors to implement solutions that enhance platform performance and user experience.\nJob Duties/ Main Responsibilities:\nProvide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.Identify, troubleshoot and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.Monitor application performance and system logs to detect anomalies, proactively address potential issues and ensure system integrity.Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.Assist in the testing, deployment and rollout of new features, updates, and patches to the payment applications.Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).Provide guidance and training to internal users on application functionality and best practices.Personal Skills, Knowledge, Experience and Qualifications:\nBachelor’s ","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/105668/support-engineer-digital-channels/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/105668/support-engineer-digital-channels/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Fintech, Information Technology","datePosted":"2026-06-03T13:27:06.000Z","deadline":"2026-08-02T16:27:06+03:00","createdAt":"2026-06-09T07:33:47.964Z","fingerprint":"8317144e46152b35","status":"active","lastSeenAt":"2026-06-09T07:33:47.931Z"}