{"id":21831,"title":"Back Office Team Lead (On-Boarding)","company":"Capital.com","location":"Limassol","description":"We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.\n\nResponsibilities:\n\nDay-to-Day Operations\n\nOversee the end-to-end onboarding queue, making sure cases are reviewed accurately, decisions are documented, and SLAs are metReview and resolve complex cases - document verification, enhanced due diligence, Source of Funds, PEP and sanctions hitsApply jurisdiction-specific KYC rules correctly. Capital.com operates under multiple regulatory frameworks, and the standards differ meaningfully between themServe as the first escalation point for the team on cases that fall outside standard procedureSpot patterns - in errors, document quality, or verification failure rates - and raise them proactively rather than processing them case by case\n\nTeam Leadership\n\nLead a team of onboarding analysts across rotating shifts, including nights and weekendsTrack individual performance against KPIs and quality scores, and give feedback that's specific and actionableCoach the team on the reasoning behind decisions, not just the rules. People who understand why they're applying a standard make better calls on edge casesTake ownership of the QA feedback loop for your shift - when issues surface, find the root cause and address itManage workload and shift coverage so the operation runs smoothly even when volumes spike or capacity changes\n\nReporting and Communication\n\nKeep senior management informed on performance, risks, and operational issues - clearly and without delayWork closely with Compliance and other internal teams. Know where your decision authority ends and where sign-off is neededContribute to shift handovers, escalation logs, and queue reporting\n\nRequirements:\n\nExperience in financial services ","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/105652/back-office-team-lead-on-boarding/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/105652/back-office-team-lead-on-boarding/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Fintech, Forex","datePosted":"2026-06-03T10:06:44.000Z","deadline":"2026-08-02T13:06:44+03:00","createdAt":"2026-06-09T07:32:34.630Z","fingerprint":"f1e5edcb0fc2713c","status":"active","lastSeenAt":"2026-06-09T07:32:34.602Z"}