{"id":21214,"title":"Retention Agent (English or German desk)","company":"Orvessa Limited","location":"forex","description":"Responsibilities:\r\n\r\n \r\n\r\n Build and maintain strong relationships with existing clients\r\n Communicate with customers via phone, email, and online channels\r\n Identify client needs and provide suitable solutions\r\n Retain clients through excellent service and professional communication\r\n Negotiate effectively and close sales opportunities\r\n Assist clients with account-related questions and provide ongoing support\r\n Monitor customer activity and maintain accurate records in the CRM system\r\n Stay informed about financial markets and industry trends\r\n\r\n \r\n\r\nRequirements:\r\n\r\n \r\n\r\n Fluent English or German language skills\r\n Previous experience in retention (FX)\r\n Strong negotiation skills with the ability to close deals\r\n Excellent interpersonal, verbal, and written communication skills\r\n Knowledge of financial markets (FX)\r\n Self-motivated, energetic, and target-driven personality\r\n Customer support oriented mindset\r\n Ability to work in a fast-paced environment and as part of a team\r\n\r\n \r\n\r\nWe Offer:\r\n\r\n \r\n\r\n High salary with one of the best bonus\r\n Access to a hot client database only\r\n Friendly and professional working environment\r\n Opportunities for professional and personal growth\r\n Ongoing training and development\r\n Team buildings, corporate events, prizes, and amazing team activities\r\n 21 days of annual leave\r\n Healthy work-life balance culture\r\n Working Conditions\r\n Working hours: 10:00 AM – 7:00 PM\r\n Office-based position in Limassol\r\n Positive and supportive atmosphere for all team members","salary":null,"skills":[],"url":"https://jobscyprus.com/jobs/retention-agent-english-or-german-desk/","source":"jobscyprus","sources":[{"url":"https://jobscyprus.com/jobs/retention-agent-english-or-german-desk/","source":"jobscyprus"}],"qualifications":[],"scaleGrade":null,"employmentType":null,"industry":null,"datePosted":"2026-05-29T00:00:00.000Z","deadline":"2026-08-03","createdAt":"2026-06-04T07:56:42.291Z","fingerprint":"e875119fc24f180f","status":"active","lastSeenAt":"2026-06-04T07:56:42.272Z"}