{"id":19648,"title":"Associate Service Operations Analyst","company":"RIMES Technologies","location":"Nicosia","description":"About Rimes\n\nRimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.\n\nThe Pipeline Operations first-line team proactively monitors exceptions based on timeliness and data quality in a top-down manner, alongside managing our clients' ever-changing priorities and corresponding queries. As an associate analyst, you will be responsible for managing day-to-day tasks focused on client service delivery related to Benchmark and Index solutions. You must ensure that your deliverables meet both client SLA requirements and team goals. Additionally, you will work with your team to deliver projects and help enhance workflow and procedures.\n\nKey Responsibilities \n\nBAU Management\n\n\r\n\r\nPerform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management.\r\nApply standard workflows to independently resolve simple queries.\r\nUnderstand the logic behind product settings and replicate verification steps to identify and resolve failures.\r\nMonitor alert timelines and accurately capture delay delivery.\r\nMaintain consistent quality in task execution, aligned with internal BAU expectations. \n\n\r\n\r\nSLA Management\n\n\r\n\r\nProvide timely updates for SLA‑bound client requests.\r\nEnsure all activities meet agreed client turnaround expectations. \n\n\r\n\r\nProject Management \n\n\r\n\r\nParticipate in team initiatives and contribute to project ideation aligned with roadmap goals.\r\nCollaborate with cross‑functional teams to support project execution and improvements. \n\n\r\n\r\nIncident Management\n\n\r\n\r\nTrack incidents accurately and maintain clear unders","salary":null,"skills":[],"url":"https://www.cypruswork.com/job/105258/associate-service-operations-analyst/","source":"cypruswork","sources":[{"url":"https://www.cypruswork.com/job/105258/associate-service-operations-analyst/","source":"cypruswork"}],"qualifications":[],"scaleGrade":null,"employmentType":"Full Time","industry":"Finance, Information Technology","datePosted":"2026-05-22T08:30:32.000Z","deadline":"2026-07-21T11:30:32+03:00","createdAt":"2026-05-22T16:35:01.594Z","fingerprint":"a113b100a6b2736c","status":"active","lastSeenAt":"2026-05-22T16:35:01.478Z"}