{"id":17207,"title":"Client Relations Officer","company":"Sharp Nine Consulting Limited","location":"Limassol","description":"Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.\n \nOur top-notch team of professionals is rapidly growing, and we are currently looking for Client Relations Officer to join us.\n\nKey Responsibilities:\nResponsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email.\nObtaining necessary information/updates from other departments regarding the resolution of the complaints.\nPresenting detailed summaries of complaints to the Head of Department.\nNegotiating suitable resolutions to complaints with clients.\nEnsuring that all formal replies are provided accordingly depending on the task.\nProviding complaints-related reports as requested.\nEnsuring tickets and data capturing is accurate and timeous.\nPerform any other related duties as assigned.\n \n Requirements:\nBSc Degree at any related field.\nLanguages: English, Spanish, Portuguese, French, German, Hindi, Japanese, Korean, Arabic are highly preferred.\nSkilled in problem solving, punctuality, and ability to work under pressure.\nExperience with ticketing systems and CRM.\n3 years of experience in the Forex industry will be considered an advantage.\nPrevious experience as account managers, support agents, Back Office, Compliance.\nExcellent knowledge of Microsoft Office (Excel, Word)\nFluent in English (Verbal and Written)\nAbility to handle large amounts of data.\nAttention to details & ability to follow procedures.\n \nBenefits:\nAttractive remuneration package according to qualifications and experience.\nPrivate Medical Insurance after completion of the first 3 months of employment.\nDiscretionary performance bonus and annual salary review.\nEmployee Referral Bonus.\n21 days of Annual Leave.\n5 days of Paid Sick Leave.\nCorporate discoun","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6972849","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6972849","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-05-06T07:37:49.000Z","deadline":"2026-06-05T10:37:49+03:00","createdAt":"2026-05-07T09:46:37.220Z","fingerprint":"dcc25539c2745303","status":"active","lastSeenAt":"2026-05-07T09:46:37.204Z"}