{"id":17205,"title":"Call Monitoring Officer","company":"Sharp Nine Consulting Limited","location":"Limassol","description":"Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.\n \nOur top-notch team of professionals is rapidly growing, and we are currently looking for a Call Monitoring Officer to join us.\n\nKey Responsibilities:\nListen to recorded calls to assess agent performance in terms of communication, problem resolution, customer service, and adherence to company policies.Ensure compliance with regulatory requirements, internal policies, and customer service protocols.Prepare detailed reports on call quality and performance, highlighting strengths and areas for improvement.Perform regular audits of calls to ensure continued compliance with company standards.Assist in developing call scripts, guidelines, and best practices based on monitoring resultsIdentify and flag high-risk calls or situations, proactively alerting management to potential issues that may require immediate attention or intervention.Any other rule relating to the above \n Requirements:\nBachelor’s degree in business administration, communications, or a related field2 years of experience in a call center environment, preferably in a quality assurance or monitoring role.Excellent communication skills, both written and verbal in English (other languages will be advantageous).High attention to detail and ability to evaluate multiple criteria simultaneously, with strong analytical and observational skills.Proficiency with call monitoring tools and customer relationship management (CRM) software.Ability to provide constructive feedback and motivate employees to improve performance.Strong problem-solving and decision-making skills.Ability to work independently as well as part of a team.Ability to work with confidential information and maintain high levels of integrity and professionalism.Flexibility to adapt to ch","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6972851","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6972851","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-05-06T07:40:27.000Z","deadline":"2026-06-05T10:40:27+03:00","createdAt":"2026-05-07T09:46:30.322Z","fingerprint":"979bafbb04e074ff","status":"active","lastSeenAt":"2026-05-07T09:46:30.306Z"}