{"id":16619,"title":"Customer Support & Seller Success Executive (Online Marketplace)","company":"Yumbles.com","location":"Nicosia","description":"We are Yumbles, an online marketplace (for the UK market) connecting customers with outstanding independent food and drink producers (our sellers). We're a small, ambitious team building a platform that helps great producers grow their businesses while delighting customers.\n \nWe’re looking for a Customer Support & Seller Success Executive who thrives in a startup environment and is keen to have impact and grow with us. This role combines customer support, seller onboarding and seller success, and is ideal for someone who enjoys solving problems, operational tasks, improving processes and building relationships.\n \nYou’ll be fully responsible for the front line for both our buyers and sellers, ensuring both sides of the marketplace have a great experience.\n \nImportant: this role is based onsite in our office in Nicosia, Cyprus. It is not a remote role.\n \nRESPONSIBILITIES\n \nCustomer Support & Experience\nManage all inbound customer support tickets and emails, ensuring fast, helpful and friendly responses.Identify common issues and proactively reduce support demand through improved help centre content, processes and product suggestions.Diagnose and troubleshoot basic technical or order issues, gathering key information before escalating to our tech team.Monitor and ensure core customer experience metrics like on-time fulfillment are on target.Develop customer focused, scalable marketplace policies and operational processes.Identify patterns in customer enquiries and share insights with the team to improve the platform and customer experience.Seller Success & Onboarding\nManage the successful onboarding of new sellers onto the marketplace.Act as the main point of contact for seller queries and operational issues.Advise sellers on best practice & opportunities to maximise their sales.Monitor seller performance and proactively engage to improve conversion, listings, and customer experience. \nWHAT WE'RE LOOKING FOR\nAt least 2 years experience in at least one of the following:","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6972148","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6972148","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-05-04T11:06:19.000Z","deadline":"2026-06-02T14:06:19+03:00","createdAt":"2026-05-05T04:39:47.064Z","fingerprint":"fbbecca31fcace32","status":"active","lastSeenAt":"2026-05-05T04:39:46.849Z"}