{"id":15606,"title":"Customer Support & Back Office Specialist","company":"Fernworth Consulting Ltd","location":"Nicosia","description":"About the Role\nWe are looking for a Customer Support & Back Office Specialist to join our growing team in the payments industry. This role combines customer support with operational and administrative responsibilities, making it ideal for someone who is customer-focused, detail-oriented, and comfortable working in a fast-paced PSP environment.\nThe successful candidate will support customers and merchants, handle day-to-day back-office tasks, and work closely with internal teams to ensure smooth and efficient operations.\n \nKey Responsibilities\nRespond to customer and merchant inquiries in a timely and professional manner via phone, email, and chat.Assist customers with account-related questions, product information, and service issues.Investigate, manage, and resolve support and operational cases efficiently.Perform back-office and administrative tasks related to payments, account maintenance, internal records, and case follow-up.Update CRM and internal systems with accurate information regarding customer interactions, issues, and resolutions.Coordinate with internal departments such as Operations, Compliance, Risk, Sales, and Product.Escalate complex matters when needed and ensure proper follow-up until full resolution.Identify recurring issues and share customer feedback, suggestions, and process improvements with relevant teams.Inform customers and partners about product updates, new features, and service changes.Maintain a high level of service and contribute to an excellent customer experience. \nRequirements\nPrevious experience in customer support, back office, operations, or a similar role.Experience in the payments, fintech, or PSP industry will be considered a strong advantage.Excellent written and verbal communication skills in Greek and English are essential.Additional language skills such as Spanish, Italian, or German will be considered an advantage.Familiarity with help desk software, ticketing systems, and remote support tools.Good understanding of CRM ","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6967102","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6967102","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-23T03:00:00.000Z","deadline":"2026-05-20T06:00:00+03:00","createdAt":"2026-05-02T13:44:45.441Z","fingerprint":"0364e4572a5c200d","status":"active","lastSeenAt":"2026-05-02T13:44:45.424Z"}