{"id":14655,"title":"Technical Operations Engineer (Tech Ops Engineer)","company":"Omakoeion Services","location":"Limassol","description":"Role Summary\nThe Technical Operations Engineer is responsible for ensuring the continuous reliability, availability, and performance of web applications and their underlying infrastructure. Acting as a critical escalation point from L1 support, the role spans proactive monitoring, incident ownership, automation, and cross-functional collaboration — forming the operational backbone of the engineering organization.\n\nWorking in close collaboration with DevOps and engineering teams, the Tech Ops Engineer plays an active part in strengthening operational practices — driving improvements in observability, system stability, and long-term reliability across the platform.\n \nKey Responsibilities\nMonitor and manage the health of web applications and infrastructure, including application servers, databases and integrated tools.Handle production incidents escalated from L1 support and contribute to the resolution of medium to high-severity issues.Troubleshoot application and infrastructure issues using logs, metrics and system diagnostics.Maintain, configure and improve monitoring, alerting and observability capabilities in collaboration with DevOps teams.Apply and validate configuration changes across:Application serversDatabasesCRM and enterprise applicationsParticipate in root cause analysis (RCA) for recurring or significant incidents and assist in implementing corrective and preventive actions.Support automation initiatives and self-healing solutions to reduce manual operational effort.Collaborate with development, infrastructure and security teams during incident resolution and production changes.Support production releases, patches, upgrades and infrastructure changes following change management processes.Liaising with external tool vendors during outages or escalations (especially relevant given CRM/enterprise apps are mentioned)Proactively flagging resource constraints before they cause incidentsParticipate in on-call rotations and follow established incident response p","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6970974","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6970974","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-30T07:01:28.000Z","deadline":"2026-05-29T10:01:28+03:00","createdAt":"2026-04-30T07:59:16.519Z","fingerprint":"d29a3d8c7e25b9ef","status":"active","lastSeenAt":"2026-04-30T07:59:16.502Z"}