{"id":14614,"title":"Dispute Officer","company":"Sharp Nine Consulting Limited","location":"Limassol","description":"Sharp Nine Consulting Limited is a dynamic force in the industry that is a service provider specializing in the fields of Legal, Corporate, Compliance and AML consulting, consulting, sourcing talented and knowledgeable individuals to service its extensive client base.\n \nOur top-notch team of professionals is rapidly growing, and we are currently looking for Dispute Officer to join us.\n\nKey Responsibilities:\nPrepare and submit dispute letters in response to chargebacks and pre-chargebacks, ensuring all necessary documentation and evidence are included to support the dispute process.Conduct daily pre-chargeback checks to identify and address potential chargeback risks before they escalate. Review and monitor transactions for any signs of suspicious activity.Maintain accurate and up-to-date records of chargebacks and risk refunds in both the CRM system and Excel files. Ensure that all information is properly documented and readily available for analysis and reporting.Monitor and track fraud ratios on an ongoing basis. Immediately alert the team if there is a significant spike or increase in fraudulent activities and collaborate to investigate and resolve the issue.Track and analyze key risk metrics and risk indicators (KRIs) to identify emerging threats. Provide early warning signals to mitigate potential risks to the business.Track and investigate chargeback and fraud-related incidents to determine their root causes. Work with internal teams to recommend and implement corrective actions and preventive measures in a timely manner.Stay updated on changes in industry regulations, chargeback policies, and best practices in risk management. Ensure that all chargeback and fraud prevention activities comply with relevant laws and regulations.Provide regular reports on chargeback trends, fraud activity, and risk metrics. Collaborate with cross-functional teams, such as fraud prevention, customer service, and finance, to develop effective chargeback prevention strategies.Proac","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6970620","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6970620","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-29T08:22:02.000Z","deadline":"2026-05-29T11:22:02+03:00","createdAt":"2026-04-29T21:52:38.618Z","fingerprint":"79031c4954f00d35","status":"active","lastSeenAt":"2026-04-29T21:52:38.601Z"}