{"id":14563,"title":"Customer Support Supervisor","company":"Supernova Consulting Ltd","location":"Limassol","description":"Why Join Supernova\n \nWe are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries. Our unique blend of industry expertise and cutting-edge technology helps our clients accelerate their business performance and achieve remarkable growth.\n \nWhat sets us apart? Our people. At Supernova, every team member brings their unique talents and passion to create a collaborative environment where innovation thrives. Our technology solutions are transforming the way the world works and lives, but our true strength lies in our people. We are committed to investing in talented, visionary individuals who are driven to make a difference.\nJoin us at Supernova, where your energy and vision can achieve greatness.\n \nCurious to learn more about what makes Supernova unique? Visit our website to explore our innovative solutions and see how we’re transforming businesses here. \n \nWe are excited to announce that we are now recruiting a Customer Support Supervisor to join our dynamic team.\n \nWe are seeking an experienced Customer Support Supervisor to take full ownership of Supernova’s AMS support queue across all SAP product lines. This is a newly created role designed to address a clear operational need: ensuring that every customer ticket is acknowledged, triaged, assigned, and progressed in line with our SLA commitments.\n \nThe successful candidate will be a highly organised, customer-focused operations professional who acts as the control tower for all inbound support activity — managing queues, holding consultants accountable for ticket progress, keeping customers informed, and escalating proactively before SLAs are breached. The role carries significant internal influence. You will work directly with product team leads to ensure service quality across SAP Business One, S/4HANA Cloud, SuccessFactors, and Analytics. Your success will be measured by SLA compliance rates, customer satisfaction, and the reduction of escalations reaching senior","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6970809","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6970809","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-29T12:54:31.000Z","deadline":"2026-05-28T15:54:31+03:00","createdAt":"2026-04-29T21:47:31.217Z","fingerprint":"b21d4fce4a2787b9","status":"active","lastSeenAt":"2026-04-29T21:47:29.400Z"}