{"id":14298,"title":"Key Account Manager, Customer Support & Back Office (Multiple Positions)","company":"Fernworth Consulting Ltd","location":"Nicosia","description":"About Us\nWe are a growing Fintech company transforming the payments space, delivering secure, reliable, and innovative payment solutions to merchants and Banking partners globally. As part of our expansion, we are strengthening our operations team and looking to hire multiple candidates to support our day-to-day client/partner management and internal processes.\n \nAbout the Vacancies\nWe are currently hiring for various positions across our fintech payments team, including roles in client support, key account management, operations, back office, and internal coordination.\nThese opportunities are ideal for motivated candidates who are customer-focused, detail-oriented, and interested in building a career in the fintech and payments industry. Depending on the position, responsibilities may include supporting clients and banking partners, handling client queries, assisting with operational tasks, maintaining internal records, coordinating with different departments, and contributing to smooth day-to-day business operations.\nFull training and ongoing support will be provided, making these roles suitable for candidates who are eager to learn, grow, and develop within a fast-paced payments environment.\n \nKey Responsibilities\nAct as a primary point of contact for clients, and partnersHandle inquiries via phone, email, and chat in a professional and timely mannerAssist with account-related questions, payment processing issues, and general supportInvestigate and resolve support tickets, operational cases, and transaction-related queriesPerform back-office tasks related to payments processing, account maintenance, and internal recordsMaintain accurate data in CRM and internal systemsCoordinate with internal departments including Operations, Compliance, Risk, Sales, and ProductEscalate complex issues where necessary and ensure proper follow-up until resolutionMonitor and identify recurring issues, suggesting improvements where possibleKeep clients informed about service updates,","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6969947","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6969947","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-28T03:00:00.000Z","deadline":"2026-05-27T06:00:00+03:00","createdAt":"2026-04-28T07:09:49.877Z","fingerprint":"9b51ee83d3ffb07c","status":"active","lastSeenAt":"2026-04-28T07:09:49.860Z"}