{"id":13367,"title":"Premium Services Account Manager","company":"epic ltd","location":"Nicosia","description":"Epic is one of the largest telecommunications companies in Cyprus and a member of a dynamic European family of telecommunications companies. With ability, innovation and agility at our core, we are offering a state-of-the-art network recognized by multiple awards in Cyprus.\n \nAt Epic we take care of our people and we enhance a people centric and learning culture for your professional growth. We are always looking for ambitious employees to be a part of our award-winning organisation!\nOur team is growing so join us to take your career to the next level and become a part of our team of more than 350 professionals.\n \nThe role:\nWe are looking for a Premium Services Account Manager who will manage our premium customer segment, ensuring a high-quality and personalized customer experience. This role acts as a key relationship owner, driving satisfaction, loyalty, and long-term value through exceptional service delivery. The successful candidate will be responsible for managing client relationships, understanding customer needs, and promoting the adoption of our elite telecommunications offering, in line with company standards and service excellence principles.\n \nYour Responsibilities:\nDevelop, launch, and manage the premium mobile plan proposition for high‑value individuals.Serve as the primary point of contact for premium customers, delivering white‑glove service and personalized support.Build and maintain trusted relationships with VIP clients, understanding their needs and ensuring their satisfaction.Coordinate with internal teams (sales, technical support, customer care, network) to ensure seamless service delivery.Identify and onboard new high‑value prospects, supporting the Sales Director in business development initiatives.Monitor service performance, customer feedback, and usage trends to continuously enhance the premium offering.Manage escalations and ensure swift resolution of any issues affecting VIP customers.Develop and execute retention strategies for this el","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6968251","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6968251","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-22T08:28:10.000Z","deadline":"2026-05-21T11:28:10+03:00","createdAt":"2026-04-24T12:35:29.378Z","fingerprint":"0374ec5d01c4ac4d","status":"active","lastSeenAt":"2026-04-24T12:35:29.163Z"}