{"id":13155,"title":"Call Center Agent","company":"JCC PAYMENT SYSTEMS LTD","location":"Nicosia","description":"JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.\nThe role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly, and enjoys helping customers in a busy and regulated environment.\nAs the voice of the company, the Call Center Agent should have good communication skills and a positive, customer‑focused attitude.\n \nJob Duties:\nRespond to incoming contacts in an efficient, timely and professional manner\nPerform outbound calls when required.\nAdhere to company’s policies and procedures when interacting with customers\nStay up to date regarding company’s products, services and policies\nIdentify customer needs, research issues, resolve complaints, and provide solutions\nFollow-up complicated customer calls where required\nEscalate priority issues to management, when the need arises\nRoute customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact\nBuild positive relationships with customers , ensuring that all questions and issues are handled appropriately\n \nRequired skills/qualifications:\nSecondary education. \nExperience in a call center environment will be considered an additional qualification\nExcellent customer service skills to ensure that customers receive satisfactory service\nActive listening, verbal and written communication skills\nStrong analytical skills with a solution-focused mindset\nGood command of both Greek and English language\nStamina to handle high volumes of calls and consistently provide excellent service\nAbility to work on shifts, weekends and public holidays\n \nInterested candidates should send their CV to hr@jcc.com.cy","salary":null,"skills":[],"url":"https://ergodotisi.com/en-CY/jobs/6969092","source":"ergodotisi","sources":[{"url":"https://ergodotisi.com/en-CY/jobs/6969092","source":"ergodotisi"}],"qualifications":[],"scaleGrade":null,"datePosted":"2026-04-24T07:09:44.000Z","deadline":"2026-05-24T10:09:46+03:00","createdAt":"2026-04-24T12:19:20.581Z","fingerprint":"6ce91c142cc6ed67","status":"active","lastSeenAt":"2026-04-24T12:19:20.564Z"}